To assist you in the implementation and operation of your Jalios projects, we provide you with a technical support program. The objective of this program is to guarantee your users the highest quality of service.
Jalios supports the corrective and scalable maintenance of its license offerings.
Our Customer Support Center is available to answer all your questions, for example:
Operational malfunctions of JPlatform, JDoc, JLearning and JWeb
Problems during installation of software or maintenance versions
Supported operating systems and third-party software
Error messages seen during routine use of your applications
To help you deal with issues relating to use or configuration of your applications, Jalios has created a special website, Jalios Community, which provides many useful resources:
Documentation and technical articles
Programming examples and usage notes
Support licence Jalios
For Jalios licensed customers, our support service includes access to our technical experts, error corrections, change requests, corrective upgrades and application updates:
Second-level technical support online or by telephone, 9 am to 6 pm, 5 days a week
Response to customer emergency calls within 4 working hours
Assistance provided by experienced technical experts
Please contact us to discuss your needs and define the most appropriate support services.
A team of specialist ready to help you from 9 am to 6 pm. You have a question? Discover the best practices of the support