What innovations for the Digital Workplace of tomorrow?
As the Digital Workplace is the preferred place to provide access to and organise all the digital tools of employees, its future is strongly linked to the future of increasingly digitalised and automated work. Organisations have understood this, with 88% of them believing that it is important to rethink their work organisation model (*).
UIPath, Efalia and Collabora three leading publishers in their respective fields, present their vision of the future of work and its impact on the Digital Workplace.
Would you like to talk to our experts? Meet them at the Digital Workplace Days.
What is RPA and what does it bring to the Digital Workplace?
Ludovic Duverger Nédellec, Technical Partner Manager at UI Path
Robotic Process Automation (RPA) is a technology that uses software robots to mimic the actions of humans using software systems and solutions. Like humans, software robots can understand what is on a screen, make the right inputs, navigate systems, identify and retrieve data, and perform a wide range of defined actions.
The goal of RPA is to relieve employees of tedious, tedious and low-value-added tasks - such as multiple entries, endless searches, redundant work - so that they can focus on what really matters, and what is the essence of their job.
In fact, RPA is revolutionising the way we will work in the future, and is inextricably linked to the Digital Workplace.
Why is it so important to put the customer relationship at the heart of the agent's Digital Workplace?
Corinne Ondet, Head of the User Relationship Management Solution at Efalia
In order to talk about the uses of agents, we must first of all start with the requests that come from users. The diagram is as follows: the user submits a request online (request for a place in a crèche, request for a building permit), then the agent will retrieve the request and proceed with the processing of the file, i.e. checking the request and, if necessary, talking to the user.
The user relationship therefore requires the agent to carry out a number of actions: following an instruction workflow, informing and exchanging with the user, making an appointment, paying online, signing documents electronically, etc.
Putting the user relationship back at the heart of the agent's Digital Workplace will enable him or her to find all the information relating to his or her files and to exchange information with his or her colleagues through a collaborative tool, for example for a complex file on a building permit application. These innovations are key insofar as they are in line with the modernisation of the State regarding zero paper and the digital transformation of the public sector.
How does office automation contribute to innovation in the Digital Workplace?
William Gathoye, Consultant Technical Marketer at Collabora
The use of office automation is often perceived as a barrier by the general public: complexity, lack of innovation, difficulty of access on mobile platforms or on the web. However, regardless of age or experience, using office automation is something that everyone will face one day: writing a CV, cover letter, complaints of all kinds, finances, etc.
Recently, the arrival of smart mobiles has led to a renaissance in this sector. In addition to this concern for greater mobility, the desire to reconcile work and family life (a situation that is all the more acute in these times of pandemic) and the recent setbacks of big tech have accelerated the transformation of office automation.
The European public is now looking all the more for original, autonomous solutions that do not require the use of third parties. It is not only the office automation sector that is changing, but the entire digital workplace is being turned upside down: from enterprise chat solutions, through files and office automation, to videoconferencing, learning solutions or even good old email.
To find out more, join Ludovic Duverger Nédellec, William Gathoye and Corinne Ondet at the expert workshop "What innovations for the Digital Workplace of tomorrow? "on Thursday 20 May at 2pm, and exchange views with them live.
*Source: Deloitte, Global Human Capital Trends
https://www2.deloitte.com/us/en/insights/focus/human-capital-trends/2017/organization-of-the-future.html
