Reactive, proximity service

Jalios provides outstanding customer service. It may intervene directly on its own or accompanied by one of its partner integrators who execute 90% of its customers’ projects.

 

Services2

 

Jalios' qualified consultants are available to support your project, whether it be a collaborative platform, an enterprise social network or a documentary or content management system. These experts all have several years of hands-on experience and are fully trained on all our latest product.

Our goals are simple:  make sure your implementation runs smoothly, and guarantee the success of your project.

  • Consultancy: specifications and good practices
  • Assistance during implementation
  • Functional and technical audits
  • Version upgrades: assistance and integration
  • Training and skills transfer 
  • Support and maintenance
  • Accompaniment during change: organization and governance
  • SaaS offer: training and support

Consultancy and assistance during implementation

To guarantee the success of your project, Jalios with its partners can provide advice and assistance, and share its experience during the building of your system.

Training

We propose complete training programs for our solutions, to support you project from the very first stages and up until the transfer of the know-how you need to control your platform on your own. If need be, we can develop specific training courses to enable everyone, whatever their function, to fully master our solutions.

Certifications

You don't still know our solution but you are curious to discover it? You are integrators or customers having our solution? Jalios gives you a simple way to validate your knowledge and expertises. The Jalios certification is a quality security in the projects, a more reliable way to satisfy the customers and the insurance to integrate best practice. It concerns 3 profiles: administrator, Developer and Operator.

Support and maintenance

We offer excellent support services for all customers using our solutions under license or in SaaS mode.

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