Our main role as a software publisher is to help and support our clients with the process of implementing the solution. The Customer Success Manager is the key after-sales contact person. The CSM helps to ensure the success of the project and represents the client's interests by ensuring the users and their working methods are the central focus. In order to enable you to gain a better understanding of this role, Mathieu Bigeard, Customer Success Manager at Jalios, talks here about his first hand experiences.
Implementing a collaborative tool within your organization requires change management. Through this infographic (re)discover the 8 essential steps to successfully implement your collaborative project.
A number of tools are available to manage your tasks on a daily basis: so much so that choosing a solution is far from obvious. Of course, there is something to suit every taste, and every product makes the same promises: efficiency, productivity, time-saving, ad infinitum! Testing those claims means deploying yet another tool and raises questions around how effectively tools can be integrated with the other tools that your organisation uses.
Projects dealing with Enterprise Social Network, collaborative intranet or knowledge management are impacting deeply the way we work, our attitudes and more generally the organisation as a whole. Every one agrees that such project shouldn't just be about technical aspects but requires a real change management strategy. And you, how do you address change management in your organisation?
Developing collaborative practices involves going well beyond simply implementing an enterprise social network or a collaborative intranet. Though an under-used collaborative solution can still bring about gains in efficiency, the organisation must aim to both transform itself and get everyone within it involved in changing working methods and mentalities.