A team of specialists is at your disposal
To assist you in the implementation and operation of your Jalios projects, we provide you with a technical support program. The objective of this program is to guarantee your users the highest quality of service.
Jalios supports the corrective and scalable maintenance of its license offerings.
Our Customer Support Center is available to answer all your questions, for example:
- Operational malfunctions of JPlatform, JDoc, JLearning and JWeb
- Problems during installation of software or maintenance versions
- Supported operating systems and third-party software
- Error messages seen during routine use of your applications
To help you deal with issues relating to use or configuration of your applications, Jalios has created a special website, Jalios Community, which provides many useful resources:
- Documentation and technical articles
- Programming examples and usage notes
- User forum
- Downloadable plugins
- Knowledge base
- Patches base
Support licence Jalios
For Jalios licensed customers, our support service includes access to our technical experts, error corrections, change requests, corrective upgrades and application updates:
- Second-level technical support online or by telephone, 9 am to 6 pm, 5 days a week
- Response to customer emergency calls within 4 working hours
- Assistance provided by experienced technical experts
Please contact us to discuss your needs and define the most appropriate support services.
Contact Jalios:
A team of specialist ready to help you from 9 am to 6 pm. You have a question? Discover the best practices of the support
- Account Management: support@jalios.com
- Need training? formation@jalios.com
- Operational emergencies : +33 139 239 289
