{"id":31991,"date":"2026-10-14T09:48:48","date_gmt":"2026-10-14T07:48:48","guid":{"rendered":"https:\/\/www.jalios.com\/fr\/?p=31991"},"modified":"2026-10-14T09:52:40","modified_gmt":"2026-10-14T07:52:40","slug":"rediger-cahier-des-charges-intranet","status":"publish","type":"post","link":"https:\/\/www.jalios.com\/fr\/articles\/rediger-cahier-des-charges-intranet\/","title":{"rendered":"Comment r\u00e9diger un cahier des charges intranet ?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"31991\" class=\"elementor elementor-31991\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-330f2d05 e-flex e-con-boxed e-con e-parent\" data-id=\"330f2d05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2132267a e-con-full e-flex e-con e-child\" data-id=\"2132267a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2732c2a0 elementor-widget elementor-widget-text-editor\" data-id=\"2732c2a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Quand un projet intranet \u00e9choue, la solution choisie est rarement en cause. <\/strong>Le vrai probl\u00e8me se joue en amont : <strong>des besoins mal qualifi\u00e9s, des usages suppos\u00e9s plut\u00f4t qu\u2019observ\u00e9s, des arbitrages jamais tranch\u00e9s entre Communication, RH et DSI. <\/strong>Le <strong>cahier des charges intranet<\/strong> est pr\u00e9cis\u00e9ment l\u2019outil qui oblige \u00e0 prendre ces d\u00e9cisions. Bien construit, il s\u00e9curise le choix de l\u2019\u00e9diteur, le budget et l\u2019adoption. Mal construit, il transforme l\u2019appel d\u2019offres en catalogue de fonctionnalit\u00e9s.<\/p><p>Comment r\u00e9diger un cahier des charges intranet r\u00e9ellement exploitable ? <strong>Voici les \u00e9tapes \u00e0 suivre pour partir des besoins et des usages avant de choisir une solution.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-11ac416b e-con-full e-flex e-con e-child\" data-id=\"11ac416b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-57d3da81 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"57d3da81\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_tilt_effect&quot;:&quot;yes&quot;,&quot;motion_fx_motion_fx_mouse&quot;:&quot;yes&quot;,&quot;motion_fx_tilt_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4.5,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/eu1.hubs.ly\/H0f9lms0\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"348\" height=\"489\" src=\"https:\/\/www.jalios.com\/fr\/wp-content\/uploads\/2026\/10\/Capture-decran-2026-09-30-182944.png\" class=\"attachment-large size-large wp-image-31993\" alt=\"cahier des charges intranet\" srcset=\"https:\/\/www.jalios.com\/fr\/wp-content\/uploads\/2026\/10\/Capture-decran-2026-09-30-182944.png 348w, https:\/\/www.jalios.com\/fr\/wp-content\/uploads\/2026\/10\/Capture-decran-2026-09-30-182944-213x300.png 213w\" sizes=\"(max-width: 348px) 100vw, 348px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-585fb070 e-con-full e-flex e-con e-child\" data-id=\"585fb070\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2af3f64f elementor-widget elementor-widget-heading\" data-id=\"2af3f64f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">T\u00e9l\u00e9chargez notre Mod\u00e8le de cahier des charges intranet<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-343617ec elementor-widget elementor-widget-heading\" data-id=\"343617ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Vous voulez gagner du temps ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-389e0571 elementor-widget elementor-widget-text-editor\" data-id=\"389e0571\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Partez d\u2019une trame compl\u00e8te, modifiable et pr\u00eate \u00e0 remplir. Ce mod\u00e8le de cahier des charges vous permettra de <strong>structurer votre projet<\/strong> en partant de vos besoins et sp\u00e9cificit\u00e9s !<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ff25a62 elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"3ff25a62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/eu1.hubs.ly\/H0z3th20\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-file-download\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224 136V0H24C10.7 0 0 10.7 0 24v464c0 13.3 10.7 24 24 24h336c13.3 0 24-10.7 24-24V160H248c-13.2 0-24-10.8-24-24zm76.45 211.36l-96.42 95.7c-6.65 6.61-17.39 6.61-24.04 0l-96.42-95.7C73.42 337.29 80.54 320 94.82 320H160v-80c0-8.84 7.16-16 16-16h32c8.84 0 16 7.16 16 16v80h65.18c14.28 0 21.4 17.29 11.27 27.36zM377 105L279.1 7c-4.5-4.5-10.6-7-17-7H256v128h128v-6.1c0-6.3-2.5-12.4-7-16.9z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9charger le mod\u00e8le<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68a785ae elementor-widget elementor-widget-heading\" data-id=\"68a785ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00c0 quoi sert un cahier des charges intranet ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-398edf20 elementor-widget elementor-widget-text-editor\" data-id=\"398edf20\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un cahier des charges ne doit pas \u00eatre une <strong>simple liste de fonctionnalit\u00e9s<\/strong>.<\/p><p>Son objectif est d\u2019abord de mettre \u00e0 plat les besoins de l\u2019organisation : pourquoi le projet existe, quelles populations sont concern\u00e9es, quels usages doivent \u00eatre am\u00e9lior\u00e9s et quelles contraintes doivent \u00eatre prises en compte.<\/p><p>Il constitue ensuite un <strong>cadre commun pour les diff\u00e9rentes parties prenantes du projet<\/strong> et pour les fournisseurs qui seront consult\u00e9s.<\/p><p>Le travail ne concerne donc pas uniquement la DSI ou la <a href=\"https:\/\/www.jalios.com\/fr\/solutions\/cas-d-usage\/communication-interne\/\">communication interne<\/a>. Selon le projet, il peut associer les <strong>Ressources humaines, les m\u00e9tiers, les managers et les autres sponsors concern\u00e9s<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c7bb973 elementor-widget elementor-widget-heading\" data-id=\"2c7bb973\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Avant de r\u00e9diger : cadrer son projet intranet<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3868e677 elementor-widget elementor-widget-text-editor\" data-id=\"3868e677\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Avant m\u00eame de remplir le cahier des charges, une <strong>phase de cadrage<\/strong> permet de mieux comprendre les attentes des futurs utilisateurs.<\/p><p>Des ateliers ou entretiens peuvent notamment permettre de faire \u00e9merger les <strong>enjeux strat\u00e9giques, les objectifs du nouvel environnement, les principaux cas d\u2019usage et les fonctionnalit\u00e9s n\u00e9cessaires<\/strong>. Le mod\u00e8le Jalios recommande \u00e9galement d\u2019identifier quelques communaut\u00e9s ou espaces collaboratifs pilotes.<\/p><p>Cette \u00e9tape \u00e9vite de commencer le projet par une question trop restrictive du type : \u00ab Quelles fonctionnalit\u00e9s voulons-nous ? \u00bb<\/p><p>La question \u00e0 poser en premier est plut\u00f4t : <strong>\u00ab Que doivent pouvoir faire plus facilement nos collaborateurs demain ? \u00bb<\/strong><\/p><p>C\u2019est \u00e0 partir de ces usages que le p\u00e9rim\u00e8tre fonctionnel peut ensuite \u00eatre d\u00e9fini.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6100ab9 elementor-widget elementor-widget-image\" data-id=\"6100ab9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"629\" height=\"210\" src=\"https:\/\/www.jalios.com\/fr\/wp-content\/uploads\/2026\/10\/CDC-article-1.png\" class=\"attachment-large size-large wp-image-31994\" alt=\"\" srcset=\"https:\/\/www.jalios.com\/fr\/wp-content\/uploads\/2026\/10\/CDC-article-1.png 629w, https:\/\/www.jalios.com\/fr\/wp-content\/uploads\/2026\/10\/CDC-article-1-300x100.png 300w\" sizes=\"(max-width: 629px) 100vw, 629px\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10798d36 elementor-widget elementor-widget-heading\" data-id=\"10798d36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">1. D\u00e9crire le contexte et les objectifs du projet<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a5f4c0a elementor-widget elementor-widget-text-editor\" data-id=\"7a5f4c0a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>La premi\u00e8re partie du cahier des charges doit permettre \u00e0 un fournisseur de <strong>comprendre rapidement votre organisation et la raison d\u2019\u00eatre du projet<\/strong>.<\/p><p>Il est utile de pr\u00e9ciser notamment le secteur d\u2019activit\u00e9, le type d\u2019organisation, le nombre de collaborateurs, la pr\u00e9sence \u00e9ventuelle de collaborateurs terrain, le nombre de sites, les langues utilis\u00e9es, les outils collaboratifs d\u00e9j\u00e0 en place ou encore la gouvernance envisag\u00e9e.<\/p><p>Il faut ensuite formaliser les objectifs.<\/p><p>Selon le projet, il peut s\u2019agir d\u2019am\u00e9liorer la diffusion de l\u2019information, de renforcer les \u00e9changes entre collaborateurs, de faciliter le travail collectif, de mieux partager les connaissances ou encore de proposer un point d\u2019acc\u00e8s unique aux informations et outils du quotidien.<\/p><p>L\u2019enjeu est moins d\u2019accumuler les objectifs que de d\u00e9terminer <strong>ce qui compte r\u00e9ellement pour votre organisation<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dfd0480 elementor-widget elementor-widget-heading\" data-id=\"1dfd0480\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">2. Identifier les utilisateurs et leurs usages<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a1eac5c elementor-widget elementor-widget-text-editor\" data-id=\"3a1eac5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un intranet n\u2019est pas utilis\u00e9 de la m\u00eame mani\u00e8re par un communicant, un manager, un collaborateur terrain ou un membre de la DSI.<\/p><p>Le cahier des charges doit donc identifier les <strong>principales populations concern\u00e9es et comprendre leurs attentes<\/strong> : leurs missions, leurs outils actuels, leur environnement de travail, leurs \u00e9ventuels freins et leurs objectifs.<\/p><p>On peut par exemple distinguer la direction g\u00e9n\u00e9rale, la communication, la DSI, les RH, les managers, les collaborateurs et les collaborateurs \u00ab deskless \u00bb, puis compl\u00e9ter cette liste en fonction des profils propres \u00e0 l\u2019organisation.<\/p><p>Cette analyse permet ensuite de passer des objectifs g\u00e9n\u00e9raux aux <strong>cas d\u2019usage concrets<\/strong>.<\/p><ul><li><strong>Am\u00e9liorer l\u2019exp\u00e9rience collaborateur<\/strong> peut par exemple se traduire par une meilleure int\u00e9gration des nouveaux arrivants.<\/li><li><strong>Simplifier le quotidien<\/strong> peut passer par un acc\u00e8s plus simple aux documents \u00e0 jour.<\/li><li><strong>Am\u00e9liorer la collaboration<\/strong> peut n\u00e9cessiter des espaces permettant \u00e0 des communaut\u00e9s de pratiques d\u2019\u00e9changer et de capitaliser leurs ressources.<\/li><\/ul><p>C\u2019est cette traduction des enjeux en usages qui rend le cahier des charges <strong>r\u00e9ellement exploitable<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d7a0649 elementor-widget elementor-widget-heading\" data-id=\"5d7a0649\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">3. D\u00e9finir l\u2019organisation, le planning et le budget<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70ea2113 elementor-widget elementor-widget-text-editor\" data-id=\"70ea2113\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Le cahier des charges doit \u00e9galement permettre aux fournisseurs de comprendre <strong>comment le projet sera conduit<\/strong>.<\/p><p>Il peut notamment pr\u00e9ciser les diff\u00e9rentes phases pr\u00e9vues : recueil des besoins, r\u00e9daction du cahier des charges, consultation, s\u00e9lection du prestataire, r\u00e9alisation, phase pilote puis ouverture de la plateforme.<\/p><p>Il est \u00e9galement utile d\u2019identifier la ma\u00eetrise d\u2019ouvrage, la ma\u00eetrise d\u2019\u0153uvre et les principaux r\u00f4les au sein de l\u2019\u00e9quipe projet.<\/p><p>Les besoins d\u2019accompagnement doivent aussi \u00eatre explicit\u00e9s : <strong>cadrage, AMOA, conduite du changement, formation fonctionnelle ou technique<\/strong>, par exemple.<\/p><p>Enfin, lorsque les \u00e9l\u00e9ments sont connus, le budget peut \u00eatre organis\u00e9 par grands postes : abonnement ou licences, r\u00e9alisation, maintenance, support, communication autour du lancement, accompagnement ou formation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dbf2e elementor-widget elementor-widget-heading\" data-id=\"8dbf2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">4. Formaliser les modalit\u00e9s de la consultation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5410a4e8 elementor-widget elementor-widget-text-editor\" data-id=\"5410a4e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Un bon cahier des charges pr\u00e9cise aussi <strong>ce que vous attendez des entreprises consult\u00e9es<\/strong>.<\/p><p>La r\u00e9ponse peut comporter des \u00e9l\u00e9ments de pr\u00e9sentation du fournisseur, une r\u00e9ponse fonctionnelle d\u00e9taill\u00e9e, une m\u00e9thodologie, un planning, des engagements de qualit\u00e9 de service ainsi que les \u00e9l\u00e9ments financiers n\u00e9cessaires \u00e0 l\u2019analyse des propositions.<\/p><p>Il est \u00e9galement utile de d\u00e9finir en amont les <strong>crit\u00e8res selon lesquels les r\u00e9ponses seront compar\u00e9es<\/strong>.<\/p><p>Parmi les crit\u00e8res possibles : capacit\u00e9 \u00e0 r\u00e9pondre aux besoins fonctionnels, planning, co\u00fbt, ergonomie, personnalisation, facilit\u00e9 d\u2019administration, \u00e9volutivit\u00e9, s\u00e9curit\u00e9 des donn\u00e9es, interop\u00e9rabilit\u00e9 ou souverainet\u00e9.<\/p><p>L\u2019objectif : faire en sorte que les diff\u00e9rents fournisseurs r\u00e9pondent \u00e0 un <strong>p\u00e9rim\u00e8tre suffisamment commun pour pouvoir comparer leurs propositions<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fc0396 elementor-widget elementor-widget-heading\" data-id=\"1fc0396\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">5. D\u00e9crire les fonctionnalit\u00e9s attendues\u2026 sans partir uniquement des fonctionnalit\u00e9s<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-899ac1b elementor-widget elementor-widget-text-editor\" data-id=\"899ac1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>C\u2019est g\u00e9n\u00e9ralement la partie la plus volumineuse du cahier des charges.<\/p><p>Le mod\u00e8le Jalios structure les besoins du plus simple au plus \u00e9tendu : <a href=\"https:\/\/www.jalios.com\/fr\/produits\/intranet\/\"><strong>intranet de communication<\/strong><\/a><strong>, intranet social et collaboratif, puis <\/strong><a href=\"https:\/\/www.jalios.com\/fr\/blog\/quest-ce-que-la-digital-workplace\/\"><strong>Digital Workplace<\/strong><\/a>.<\/p><p>Les sujets abord\u00e9s peuvent couvrir la gestion \u00e9ditoriale, les collaborateurs terrain, les espaces collaboratifs, la gestion documentaire, le partage des connaissances, les outils de travail ou encore l\u2019intelligence artificielle.<\/p><p>Le niveau de d\u00e9tail doit n\u00e9anmoins rester adapt\u00e9 \u00e0 votre projet.<\/p><p>Toutes les <a href=\"https:\/\/www.jalios.com\/fr\/blog\/les-fonctionnalites-intranet\/\">fonctionnalit\u00e9s<\/a> ne sont pas n\u00e9cessairement indispensables au lancement. Il est donc pertinent de les <strong>hi\u00e9rarchiser selon trois niveaux : Must Have \/ indispensable, Should Have \/ appr\u00e9ciable et Nice to Have \/ optionnel<\/strong>.<\/p><p>Cette priorisation est essentielle pour distinguer <strong>le besoin r\u00e9el d\u2019une simple liste de possibilit\u00e9s<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e9dee2 elementor-widget elementor-widget-image\" data-id=\"7e9dee2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"341\" src=\"https:\/\/www.jalios.com\/fr\/wp-content\/uploads\/2026\/10\/Image-ChatGPT-14-oct.-2026-09_34_28-1024x341.png\" class=\"attachment-large size-large wp-image-31995\" alt=\"\" srcset=\"https:\/\/www.jalios.com\/fr\/wp-content\/uploads\/2026\/10\/Image-ChatGPT-14-oct.-2026-09_34_28-1024x341.png 1024w, https:\/\/www.jalios.com\/fr\/wp-content\/uploads\/2026\/10\/Image-ChatGPT-14-oct.-2026-09_34_28-300x100.png 300w, https:\/\/www.jalios.com\/fr\/wp-content\/uploads\/2026\/10\/Image-ChatGPT-14-oct.-2026-09_34_28-768x256.png 768w, https:\/\/www.jalios.com\/fr\/wp-content\/uploads\/2026\/10\/Image-ChatGPT-14-oct.-2026-09_34_28-1536x512.png 1536w, https:\/\/www.jalios.com\/fr\/wp-content\/uploads\/2026\/10\/Image-ChatGPT-14-oct.-2026-09_34_28-2048x683.png 2048w\" sizes=\"(max-width: 1024px) 100vw, 1024px\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb5fc22 elementor-widget elementor-widget-heading\" data-id=\"bb5fc22\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">6. Ne pas oublier l\u2019administration, la s\u00e9curit\u00e9 et les contraintes techniques<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4306d4d elementor-widget elementor-widget-text-editor\" data-id=\"4306d4d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>L\u2019exp\u00e9rience utilisateur visible n\u2019est qu\u2019une partie du projet.<\/p><p>Le cahier des charges doit aussi pr\u00e9ciser les besoins en mati\u00e8re d\u2019administration et de s\u00e9curit\u00e9 : r\u00f4les, droits d\u2019acc\u00e8s, gestion des utilisateurs et des groupes, comptes externes, authentification, sauvegardes, export des donn\u00e9es ou interop\u00e9rabilit\u00e9.<\/p><p>Les exigences techniques doivent \u00e9galement \u00eatre abord\u00e9es : <strong>architecture, choix entre SaaS et On-Premise selon le contexte, stockage, sauvegarde, maintenance, niveau de service et r\u00e9versibilit\u00e9<\/strong>.<\/p><p>Ces crit\u00e8res sont particuli\u00e8rement importants lorsque l\u2019intranet devient progressivement un v\u00e9ritable environnement num\u00e9rique de travail connect\u00e9 au reste du syst\u00e8me d\u2019information.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a6399e5 elementor-widget elementor-widget-heading\" data-id=\"a6399e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">7. Pr\u00e9voir d\u00e8s le d\u00e9part comment mesurer la r\u00e9ussite<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cdff24a elementor-widget elementor-widget-text-editor\" data-id=\"cdff24a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Dernier point souvent rel\u00e9gu\u00e9 au second plan : <strong>les crit\u00e8res de succ\u00e8s<\/strong>.<\/p><p>Ils peuvent \u00eatre d\u00e9finis d\u00e8s le cahier des charges puis class\u00e9s selon leur importance : respect du budget et du planning, capacit\u00e9 \u00e0 atteindre les utilisateurs terrain, qualit\u00e9 du support, adoption, nombre de contributeurs ou encore nombre de personnes form\u00e9es.<\/p><p>Cette \u00e9tape oblige \u00e0 revenir \u00e0 une question simple : <strong>\u00e0 quoi reconna\u00eetra-t-on, une fois la plateforme lanc\u00e9e, que le projet r\u00e9pond effectivement au besoin ?<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cadd63e elementor-widget elementor-widget-heading\" data-id=\"cadd63e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Un mod\u00e8le de cahier des charges intranet pr\u00eat \u00e0 personnaliser<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a9ba3c elementor-widget elementor-widget-text-editor\" data-id=\"6a9ba3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>R\u00e9diger un cahier des charges intranet demande donc de croiser plusieurs dimensions : <strong>les objectifs de l\u2019organisation, les attentes des utilisateurs, les usages, le p\u00e9rim\u00e8tre fonctionnel, les contraintes techniques et la mani\u00e8re dont le projet sera men\u00e9<\/strong>.<\/p><p>Il n\u2019est toutefois pas n\u00e9cessaire de repartir d\u2019une page blanche.<\/p><p>Jalios propose un <strong>mod\u00e8le de cahier des charges modifiable<\/strong>, con\u00e7u pour \u00eatre adapt\u00e9 \u00e0 votre organisation. Le document couvre le projet de l\u2019intranet de communication jusqu\u2019\u00e0 la Digital Workplace et vous accompagne dans les diff\u00e9rentes questions \u00e0 traiter avant de consulter des fournisseurs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e67a3c6 e-con-full e-flex e-con e-child\" data-id=\"e67a3c6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25122b3 elementor-widget__width-initial elementor-widget elementor-widget-image\" data-id=\"25122b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_tilt_effect&quot;:&quot;yes&quot;,&quot;motion_fx_motion_fx_mouse&quot;:&quot;yes&quot;,&quot;motion_fx_tilt_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:4.5,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/eu1.hubs.ly\/H0f9lms0\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"348\" height=\"489\" src=\"https:\/\/www.jalios.com\/fr\/wp-content\/uploads\/2026\/10\/Capture-decran-2026-09-30-182944.png\" class=\"attachment-large size-large wp-image-31993\" alt=\"cahier des charges intranet\" srcset=\"https:\/\/www.jalios.com\/fr\/wp-content\/uploads\/2026\/10\/Capture-decran-2026-09-30-182944.png 348w, https:\/\/www.jalios.com\/fr\/wp-content\/uploads\/2026\/10\/Capture-decran-2026-09-30-182944-213x300.png 213w\" sizes=\"(max-width: 348px) 100vw, 348px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-087a3e4 e-con-full e-flex e-con e-child\" data-id=\"087a3e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-451b62a elementor-widget elementor-widget-heading\" data-id=\"451b62a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">T\u00e9l\u00e9chargez notre Mod\u00e8le de cahier des charges intranet<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a34a5e5 elementor-widget elementor-widget-heading\" data-id=\"a34a5e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Pr\u00eat \u00e0 passer de la r\u00e9flexion au cadrage ?<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0ff8bb elementor-align-left elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"a0ff8bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/eu1.hubs.ly\/H0z3th20\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-file-download\" viewBox=\"0 0 384 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M224 136V0H24C10.7 0 0 10.7 0 24v464c0 13.3 10.7 24 24 24h336c13.3 0 24-10.7 24-24V160H248c-13.2 0-24-10.8-24-24zm76.45 211.36l-96.42 95.7c-6.65 6.61-17.39 6.61-24.04 0l-96.42-95.7C73.42 337.29 80.54 320 94.82 320H160v-80c0-8.84 7.16-16 16-16h32c8.84 0 16 7.16 16 16v80h65.18c14.28 0 21.4 17.29 11.27 27.36zM377 105L279.1 7c-4.5-4.5-10.6-7-17-7H256v128h128v-6.1c0-6.3-2.5-12.4-7-16.9z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9charger gratuitement le mod\u00e8le<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Quand un projet intranet \u00e9choue, la solution choisie est rarement en cause. Le vrai probl\u00e8me se joue en amont : des besoins mal qualifi\u00e9s, des usages suppos\u00e9s plut\u00f4t qu\u2019observ\u00e9s, des arbitrages jamais tranch\u00e9s entre Communication, RH et DSI.<\/p>\n","protected":false},"author":17,"featured_media":31997,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[86,51],"tags":[48],"class_list":["post-31991","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articles","category-blog","tag-intranet"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.jalios.com\/fr\/wp-json\/wp\/v2\/posts\/31991","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.jalios.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.jalios.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.jalios.com\/fr\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/www.jalios.com\/fr\/wp-json\/wp\/v2\/comments?post=31991"}],"version-history":[{"count":5,"href":"https:\/\/www.jalios.com\/fr\/wp-json\/wp\/v2\/posts\/31991\/revisions"}],"predecessor-version":[{"id":32000,"href":"https:\/\/www.jalios.com\/fr\/wp-json\/wp\/v2\/posts\/31991\/revisions\/32000"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.jalios.com\/fr\/wp-json\/wp\/v2\/media\/31997"}],"wp:attachment":[{"href":"https:\/\/www.jalios.com\/fr\/wp-json\/wp\/v2\/media?parent=31991"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.jalios.com\/fr\/wp-json\/wp\/v2\/categories?post=31991"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.jalios.com\/fr\/wp-json\/wp\/v2\/tags?post=31991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}