Jalios proposes technical support to assist you during installation and operation of your Jalios JCMS or Jalios Agora projects, and to ensure that users get excellent service.

Jalios handles all the corrective and evolutive maintenance of Jalios JCMS and Jalios Agora.
Our Customer Support Center is available to answer all your questions, in particular about:

• operational malfunctions of Jalios JCMS or Jalios Agora
• malfunctions during installation of software or maintenance versions
• supported operating systems and third-party software
• error messages seen during routine use of your platform

Additionally, to help you deal with issues relating to use or configuration of your applications, Jalios has created a special website, JaliosXperience, which provides useful resources:

• Documentation and technical articles
• Programming examples and usage notes
• User forum
• Downloadable plugins
• Knowledge base
• Corrective base

Our support services include access to our technical experts, error corrections, change requests, corrective upgrades and application updates:

• Second-level technical support online or by telephone, 9h00 to 18h00, 5 days a week
• Response to customers’ critical calls within 2 working hours
• Technical assistance by experienced experts

Please contact us to discuss your needs and define the most appropriate support services.

The SaaS-mode service Jalios Agora comes with standard second-level support. Customers must provide their own first-level user support.

However, if you are unable to resolve a problem, a designated person in your organization may request second-level support from Jalios:

• Second-level technical support online or by telephone, 9h00 to 18h00, 5 days a week
• Response to customers’ critical calls within 2 working hours
• Technical assistance by experienced experts

Please contact us to discuss your needs and define the most appropriate support services.